New Start You – Customer Privacy Notice
Purpose of this notice
This privacy notice explains how New Start You collects, uses, and protects your personal information. It also sets out your data protection rights under UK law.
Contact details
If you have any questions about this notice or how we handle your information, please contact:
Email: newstartyou@outlook.com
What information we collect and why
We collect and use personal information to deliver personalised coaching services, schedule and manage appointments, process payments, and issue invoices.
The personal information we may collect includes:
Name, address, and contact details
Gender
Date of birth
Next of kin details
Health information (including medical conditions, allergies, medical requirements, and medical history)
Information about care needs (including disabilities, home conditions, dietary requirements, and general care provisions)
Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests, and genetic tests)
Payment details (including card or bank information for transfers and direct debits)
Special category data
Some of the information we collect is considered special category data because of its sensitivity — for example, health information. This type of data receives additional protection under the law.
Lawful bases for using your information
Under the UK GDPR, we must have a lawful basis to collect and use your personal information. Depending on the circumstances, we may rely on the following bases:
Consent – when you have given clear permission for us to process your information. You can withdraw your consent at any time.
Contract – when processing is necessary for us to provide our services or fulfil an agreement with you.
Legal obligation – when we must use your data to comply with the law.
Vital interests – when it is necessary to protect someone’s life or wellbeing.
Public task – when processing is required to carry out a function set out in law.
Legitimate interests – when processing benefits you, us, or others, and does not override your rights.
Our main lawful bases for collecting and using your personal information to deliver coaching services, manage appointments, process payments, and issue invoices are consent, contract, and, where required, legal obligation.
Where we get your information
We usually collect your personal information directly from you.
How long we keep your information
We keep your personal information for six years, in accordance with UK legislation, unless the law requires us to keep it longer.
Who we share your information with
We only share your personal information when necessary, and only with:
Other health providers (e.g., GPs and consultants), with your consent only.
Duty of confidentiality
We are bound by a common law duty of confidentiality, meaning your information will only be shared where:
You have provided consent (explicitly or impliedly for care purposes);
We have a legal obligation (such as a court order);
There is an overriding public interest (for example, to prevent or detect serious crime);
We are required to share under The Health Service (Control of Patient Information) Regulations 2002 (England and Wales); or
We have authority from an appropriate body in Scotland (such as the Chief Medical Officer or Public Benefit and Privacy Panel for Health and Social Care).
Your data protection rights
Under UK data protection law, you have the following rights:
Right of access – to ask for copies of your personal data.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data.
Right to restrict processing – to ask us to limit how your data is used.
Right to object – to object to certain types of processing.
Right to data portability – to request that your data be transferred to another organisation or to you.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at the email address above. We will respond without undue delay, and within one month at most.
How to make a complaint
If you have concerns about how we use your data, please contact us first at:
📧 newstartyou@outlook.com
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk/make-a-complaint
Version
Last updated: November 2025